1. Returns Policy
We accept returns within 30 days of purchase for unworn shoes in original condition with tags attached.
What Can Be Returned:
- Unworn shoes with original packaging
- Products with manufacturing defects
- Items received damaged or incorrect
What Cannot Be Returned:
- Worn or damaged shoes
- Items without original packaging
- Products without proof of purchase
- Customized or personalized items
2. Return Process
- Contact us at info@stridelabshoes.store for return authorization
- Include your order number and reason for return
- We’ll provide return instructions and address
- Pack items securely with original packaging
3. Refund Processing
- Refunds processed within 5-7 business days after we receive returned items
- Refund issued to original payment method
- Shipping costs are non-refundable
- Return shipping is customer’s responsibility
4. Exchanges
We offer exchanges for:
- Different sizes (subject to availability)
- Different colors (subject to availability)
- Contact us first to check availability
5. Defective Products
If you receive defective merchandise:
- Contact us within 7 days of delivery
- Provide photos of the defect
- We’ll arrange return shipping at our cost
- Choose between replacement or refund
6. Sale Items
Sale items can be returned for store credit within 14 days of purchase.
7. International Returns
International customers are responsible for:
- Return shipping costs
- Customs duties and taxes
- Contact us before returning international orders
Contact Email: info@stridelabshoes.store